Safety & Privacy Commitments

Clear rules and guarantees for families using MyCustodyCoach.

Why families trust MyCustodyCoach

We built MCC for high-stakes custody situations where clarity, privacy, and de-escalation matter. Our product and policies are designed to help you organize facts while protecting sensitive information.

Our Guarantees

  • No data is ever sold - period.
  • Encryption in transit (TLS 1.3) and at rest (AES‑256).
  • Private deletion controls in Settings; prompt removal from backups per cycle.

Legal Safety Boundaries

  • Not legal advice; MCC is educational guidance only.
  • We encourage consulting licensed counsel for legal strategy.
  • We defer to court orders, statutes, and local rules.

Security Practices

  • Least-privilege access with role-based permissions.
  • Audit logging on sensitive systems.
  • Ongoing monitoring for abuse and anomalous access.
  • Secure vendor stack for infrastructure and payments.

AI Guardrails

  • Child‑first, de‑escalating tone; avoid accusatory language.
  • Fact‑forward: prefer objective evidence over speculation.
  • Stop for complex legal strategy; recommend professional review.

Data Handling

  • AI processing is powered by Anthropic; we do not use your data for model training.
  • Scoped data access; role‑based permissions; audit trails.
  • Limited retention; user‑initiated deletion available.
  • Secure storage; SOC 2‑aligned vendors (e.g., Supabase, Stripe).
  • Data minimization by default - collect only what is needed to provide the service.

Full details: Privacy Policy

What we never do

  • Sell your data or use it for unrelated advertising.
  • Generate aggressive or inflammatory language for court filings.
  • Present AI output as legal advice or a substitute for counsel.

How MCC uses your data

  • To generate drafts, summaries, and structured evidence packets you request.
  • To secure your account, prevent abuse, and maintain service reliability.
  • To improve clarity and usability based on aggregated, non-identifying patterns.

Your control

  • Download, review, and edit any drafts before sharing.
  • Delete data from Settings when you no longer need it.
  • Request help with privacy or deletion via support.

Safe use tips (practical)

  • Use dates and neutral facts; avoid speculation or insults.
  • Attach proof only when it supports a specific claim.
  • Have a trusted attorney review anything complex or high-risk.

Contact

Questions or requests? Email support@mycustodycoach.com.

Safety note: If you are in immediate danger, call emergency services. You can also contact a local domestic violence advocate or hotline for safety planning.